Burst pipe, flooding, or no water at all. Shut off your main first, then call — we answer at any hour, and a person picks up rather than a voicemail box.
The single most useful thing you can do between noticing a leak and a plumber arriving is close the main shut-off valve. It turns an expensive problem into a contained one, and it is worth finding and labelling that valve now rather than hunting for it during a flood.
Heritage Mountain sits high and exposed, and the outdoor taps and garage runs up there are the first things we see freeze.
Then call. We answer at 2am with a person, and we will talk you through what to do while a technician is dispatched to Port Moody.
After the water is off we cut back to sound pipe and make a permanent repair rather than clamping over a split, pressure-test it, and give you photographs and a written description of the failure for your insurer.
Heritage Mountain · Klahanie · Glenayre · Moody Centre — and everywhere else in Port Moody.
Permitted work in Port Moody goes through the City of Port Moody. We pull it and book the inspection as part of the job — you do not deal with the city.
What counts as an emergency, what to do before we arrive, and where to find your main shut-off.
Emergency plumbing explained →Heritage Mountain was built through the late 1980s and 90s and is squarely in the Poly B window. Moody Centre is a good deal older and more mixed.
The hillside neighbourhoods run colder and windier than the inlet, and the exposed runs are usually the first to freeze.
Shut off the main, move what you can out of the water, and call (604) 636-3939.