Burst pipe, flooding, or no water at all. Shut off your main first, then call — we answer at any hour, and a person picks up rather than a voicemail box.
The single most useful thing you can do between noticing a leak and a plumber arriving is close the main shut-off valve. It turns an expensive problem into a contained one, and it is worth finding and labelling that valve now rather than hunting for it during a flood.
Being headquartered in Burnaby means our emergency response here is measured in minutes rather than the drive time to the far end of the valley.
Then call. We answer at 2am with a person, and we will talk you through what to do while a technician is dispatched to Burnaby.
After the water is off we cut back to sound pipe and make a permanent repair rather than clamping over a split, pressure-test it, and give you photographs and a written description of the failure for your insurer.
Brentwood · Metrotown · Edmonds · Burnaby Heights · Capitol Hill · Sperling-Duthie — and everywhere else in Burnaby.
Permitted work in Burnaby goes through the City of Burnaby. We pull it and book the inspection as part of the job — you do not deal with the city.
What counts as an emergency, what to do before we arrive, and where to find your main shut-off.
Emergency plumbing explained →Burnaby is split down the middle. The postwar bungalows in Burnaby Heights and Capitol Hill mostly predate Poly B, while the enormous wave of townhomes and low-rise condos built around Metrotown, Brentwood and Edmonds through the 1980s and early 90s lands right inside the window.
A lot of Burnaby sits on a slope, so supply runs cross unheated crawlspaces and under-house areas more often than people expect.
Shut off the main, move what you can out of the water, and call (604) 636-3939.