Burst pipe, flooding, or no water at all. Shut off your main first, then call — we answer at any hour, and a person picks up rather than a voicemail box.
The single most useful thing you can do between noticing a leak and a plumber arriving is close the main shut-off valve. It turns an expensive problem into a contained one, and it is worth finding and labelling that valve now rather than hunting for it during a flood.
A North Van hillside leak can travel a long way down through a house before it appears, so the stain is rarely under the actual failure.
Then call. We answer at 2am with a person, and we will talk you through what to do while a technician is dispatched to North Vancouver.
After the water is off we cut back to sound pipe and make a permanent repair rather than clamping over a split, pressure-test it, and give you photographs and a written description of the failure for your insurer.
Lynn Valley · Deep Cove · Edgemont · Lonsdale · Capilano — and everywhere else in North Vancouver.
Permitted work in North Vancouver goes through the City or District of North Vancouver, depending on your address. We pull it and book the inspection as part of the job — you do not deal with the city.
What counts as an emergency, what to do before we arrive, and where to find your main shut-off.
Emergency plumbing explained →The North Shore is mixed. Lower Lonsdale and parts of Capilano are older, while a great deal of Lynn Valley and the upper slopes filled in through the Poly B years.
North Vancouver takes more rain than anywhere else in Metro Vancouver, and the steep lots mean perimeter drainage and sump pumps work hard every winter.
Shut off the main, move what you can out of the water, and call (604) 636-3939.