Burst pipe, flooding, or no water at all. Shut off your main first, then call — we answer at any hour, and a person picks up rather than a voicemail box.
The single most useful thing you can do between noticing a leak and a plumber arriving is close the main shut-off valve. It turns an expensive problem into a contained one, and it is worth finding and labelling that valve now rather than hunting for it during a flood.
On a large West Vancouver property the main shut-off can be a long way from the house, which is exactly why it is worth locating it in advance.
Then call. We answer at 2am with a person, and we will talk you through what to do while a technician is dispatched to West Vancouver.
After the water is off we cut back to sound pipe and make a permanent repair rather than clamping over a split, pressure-test it, and give you photographs and a written description of the failure for your insurer.
Ambleside · Dundarave · British Properties · Caulfeild · Horseshoe Bay — and everywhere else in West Vancouver.
Permitted work in West Vancouver goes through the District of West Vancouver. We pull it and book the inspection as part of the job — you do not deal with the city.
What counts as an emergency, what to do before we arrive, and where to find your main shut-off.
Emergency plumbing explained →West Vancouver’s housing runs from mid-century originals through to 1980s and 90s builds in the upper British Properties and Caulfeild — which is where the Poly B tends to be.
Steep lots and long service runs are the norm here, and a leak on a hillside property can travel a surprising distance before it shows.
Shut off the main, move what you can out of the water, and call (604) 636-3939.