Burst pipe, flooding, or no water at all. Shut off your main first, then call — we answer at any hour, and a person picks up rather than a voicemail box.
The single most useful thing you can do between noticing a leak and a plumber arriving is close the main shut-off valve. It turns an expensive problem into a contained one, and it is worth finding and labelling that valve now rather than hunting for it during a flood.
Deep, old basements mean a New West leak can run for a long time before anybody upstairs notices.
Then call. We answer at 2am with a person, and we will talk you through what to do while a technician is dispatched to New Westminster.
After the water is off we cut back to sound pipe and make a permanent repair rather than clamping over a split, pressure-test it, and give you photographs and a written description of the failure for your insurer.
Queens Park · Sapperton · Uptown · West End · Queensborough — and everywhere else in New Westminster.
Permitted work in New Westminster goes through the City of New Westminster. We pull it and book the inspection as part of the job — you do not deal with the city.
What counts as an emergency, what to do before we arrive, and where to find your main shut-off.
Emergency plumbing explained →New West has one of the oldest housing stocks in the region — plenty of Queens Park and Sapperton homes predate Poly B by half a century and are on original galvanised. The Poly B here is mostly in the 1980s and 90s condos, townhomes and renovations.
Character homes here often have deep, damp basements and original supply runs that have never been touched.
Shut off the main, move what you can out of the water, and call (604) 636-3939.