Burst pipe, flooding, or no water at all. Shut off your main first, then call — we answer at any hour, and a person picks up rather than a voicemail box.
The single most useful thing you can do between noticing a leak and a plumber arriving is close the main shut-off valve. It turns an expensive problem into a contained one, and it is worth finding and labelling that valve now rather than hunting for it during a flood.
In Richmond a burst pipe and a wet winter can arrive together, and a sump pit that is already working hard has no spare capacity for an indoor leak.
Then call. We answer at 2am with a person, and we will talk you through what to do while a technician is dispatched to Richmond.
After the water is off we cut back to sound pipe and make a permanent repair rather than clamping over a split, pressure-test it, and give you photographs and a written description of the failure for your insurer.
Steveston · Broadmoor · Seafair · Terra Nova · Hamilton — and everywhere else in Richmond.
Permitted work in Richmond goes through the City of Richmond. We pull it and book the inspection as part of the job — you do not deal with the city.
What counts as an emergency, what to do before we arrive, and where to find your main shut-off.
Emergency plumbing explained →Richmond built out heavily through the 1980s and early 90s, which puts a large share of its detached and townhome stock inside the Poly B window.
Richmond sits at or barely above sea level with a high water table, so sump pumps and perimeter drainage do more work here than almost anywhere else in the region — and a pump failure shows up faster.
Shut off the main, move what you can out of the water, and call (604) 636-3939.